Frequently asked questions

Where do I have to buy my Big Green Egg products to win the prize?

 You can only participate if you bought your Big Green Egg product at an official Big Green Egg dealer in one of the participating countries. Go to biggreenegg.eu to check our official dealers.

The participating countries are:

  • The Netherlands
  • Germany
  • Austria
  • France
  • Belgium
  • Luxembourg
  • Switzerland
  • Liechtenstein

 

To which Big Green Egg products does this promotion apply?

Only Big Green Egg branded products (accessories and EGGs). Side products of other brands and manufacturers are not included in this promotion. Check out the website or our product magazine for an overview of our product range.

 

Can I hand in more than one receipt?

No, this should be 1 receipt with a minimum amount of 250 euro (CHF 250) spent on Big Green Egg accessories or a Big Green Egg

 

Can I also hand in a receipt from outside the promotional period?

No, only purchases and registration within the promotion period are valid. The promotion  period of The Voyage campaign is September 17, 2021 until November 14, 2021.

 

Can I participate more than once?

No, participation in the Promotion is non-recurring, which means contestants may participate only once with 1 submission, 1 e-mail address and 1 IP address.

 

Is there a minimum age for this promotion?

Yes, the minimum age to participate this promotion and join the trip to Finnish Lapland is 18 years old.

 

How do I find out if I have won?

Winners shall be notified per e-mail or telephone on or before November 19, 2021 using the information contained in the entry form, at Sponsor’s discretion. Mobile charges or messaging rates may apply depending upon your mobile carrier. The Winner must respond within 48 hours after receipt of such notification and confirm to the Sponsor accordance with the above stipulations within 7 days after receipt of the Sponsor’s notification. The failure to respond timely to any notification to accept the Prize may result in forfeiture of the Prize and, in such case Sponsor may select an alternate Winner from among the remaining eligible entries, up to three (3) attempts.

 

When does The Voyage to Finnish Lapland take place?

The Voyage to Rovaniemi – Lapland Finland will take place from January 20, 2022 until January 23, 2022.

 

Can I transfer my prize to someone else?

No, the Prize is person-related and therefore non-transferrable and also not convertible for money or another type of compensation, unless Big Green Egg independently decides thereto.

 

What exactly does the prize consist of?

Each package consists of the following:

  • Two (2) tickets to The Voyage in Rovaniemi, Lapland Finland;
  • Two (2) round trip economy-class airfares to/from the destination airport closest to Winner’s residence and Rovaniemi airport in Finland as determined by Sponsor at its sole discretion **;
  • Three (3) nights’ hotel accommodations (all inclusive) in one double room at Apukka Resort in Rovaniemi, Lapland Finland;
  • Ground transportation to and from hotel Appukka resort and airport;
  • Food and beverage provided for certain events; certain days/times;
  • Special winter clothing needed for the special activities for January 21, 2022 – January 23, 2022;
  • A number of various gifts.

(*) aged eighteen (18) or over.

(**) in the event a flight is not feasible due to the departure location of the Winner the Sponsor shall in its sole discretion designate another airport or form of transportation.

 

How are the winners determined?

An expert jury will determine the winner(s) of the promotion, taking into account, among other things, originality, creativity and inventiveness

 

Where can I go with other questions?

For any further questions you can contact our campaign team via thevoyage@biggreenegg.eu.